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CATI offers an annual support service called Priority Help Desk (CAT-PhD). This service requires an additional fee per user of software and provides the customer with more support benefits by allowing CATI to take the place of your expert staff member. Only a phone call or email away, CAT-PhD relieves your team from becoming distracted with software application issues.
There are many significant value-added characteristics that are included in CAT-PhD. The following is a list of the primary benefits.
- “911 Solution” - highest priority in list of open issues for CATI Customer Support Staff.
- Extended support hours 7:00am-6:00pm CST.
- WebEx-“Support Center” - online collaboration services for enhanced communication with technicians. Reduces file transfer dramatically. You can see what we are explaining and we can see what is happening on your computer.
- Nth degree resolution: Scenario based support to resolve design intent instead of limiting to software functionality.
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