CATI offers an annual support service called Priority Help Desk (CAT-PhD). PhD support is an extended support offering that allows a customer to utilize Computer Aided Technology’s support in a much more extensive manner. A greater level of access to support as well as exclusive discounts for services and training are both part of this offering.
Only a phone call or email away, CAT-PhD relieves your team from becoming distracted with software application issues.
In addition to the Standard Support, CAT-PhD Support subscription offers these additional value-added benefits:
Extended Support Hours - PhD support customers are invited to utilize support services from 7:00am to 6:00pm CT Monday – Friday excluding holidays.
Priority Support- Highest priority in list of open issues for CATI Customer Support Staff.
Discounts on Training - PhD subscribers save 10% off CATI Training Services.*
Live Chat based Support - With PhD support you will be able to chat live with a CATI technician during support hours.
Environment Optimaization Analysis and Recomendations Report- During the CATI Environment Optimization report a technician analyzes a sample set of workstations within the customers modeling environment in order to gather information that will allow the technician to build a report stating the status of the current modeling environment, recommendations for improving the effectiveness of the modeling environment, and an executive summary highlighting the most critical aspects of the report.**
Rapid Prototyping Credit - Have CATI make you a Rapid Prototype part. For each seat of PhD Support, you will receive a $200 voucher toward the purchase of Rapid Prototyping Services.*
PhD Support offerings are only available to the named assigned user.
* Valid during subscription year and cannot be combined with other discounts or credits.
**Company-wide purchases only.