CATI offers an annual support service called Priority Help Desk (CAT-PhD). PhD support is an extended support offering that allows a customer to utilize Computer Aided Technology’s support in a much more extensive manner. A greater level of access to support as well as exclusive discounts for services and training are both part of this offering.
Only a phone call or email away, CAT-PhD relieves your team from becoming distracted with software application issues.
In addition to the Standard Support, CAT-PhD Support subscription offers these additional value-added benefits:
Extended Support Hours - PhD support customers are invited to utilize support services from 7:00am to 6:00pm CT Monday – Friday excluding holidays.
Priority Support- Highest priority in list of open issues for CATI Customer Support Staff.
Discounts on Training - PhD subscribers save 10% off CATI Training Services.*
Live Chat based Support - With PhD support you will be able to chat live with a CATI technician during support hours.
Scheduled Open Lab Hours - CATI technical open house is an opportunity for customers to bring in troublesome or complex issues and look at them not only with one of our techs, but with other professionals from our PhD customer base. CATI will make our lab machine available for customers to discuss and show problems and successes in their designs. The session is meant to be treated as a round table in which ideas, suggestions, and techniques are exchanged freely.
Environment Optimaization Analysis and Recomendations Report- During the CATI Environment Optimization report a technician analyzes a sample set of workstations within the customers modeling environment in order to gather information that will allow the technician to build a report stating the status of the current modeling environment, recommendations for improving the effectiveness of the modeling environment, and an executive summary highlighting the most critical aspects of the report.**
Rapid Prototyping Credit - Have CATI make you a Rapid Prototype part. For each seat of PhD Support, you will receive a $200 voucher toward the purchase of Rapid Prototyping Services.*
PhD Support offerings are only available to the named assigned user.
* Valid during subscription year and cannot be combined with other discounts or credits.
**Company-wide purchases only.