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The main purpose of maintenance and/or subscription contracts is to receive automatic software enhancements and special vendor tools that allow access to networks of information, users, examples, and marketing opportunities that are proprietary to that vendor.
Below is a list of the primary benefits of maintenance/subscription contracts.
- Toll-free phone number 1-888-285-CATI (2284).
- All software enhancements during annual contract period.
- Support hours 8:30am-5:00pm CST.
- Basic support to resolve software functionality issues only.
- Access to special areas on software vendor pages.
- CATI Strategic Partner (CSP) marketing program.
- On-line Software Performance Reports (SPRs) tracking.
- Free CATIpult sessions hosted quarterly.
- CATI Technical Newsletter subscription.
- Live call administration - all incoming Customer Support calls will be answered by a Customer Support administrator during normal business hours.
- First line Solution Partner support.
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