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CATI was founded in 1992 by engineering and manufacturing professionals who understand what it is like to be on the customer side of the fence. Customer support was the cornerstone value-added service on which CATI based its business plan. The initial purchase of products and services from CATI is only the start of a strategic relationship that we wish to develop with you and your company.
Whenever you have a technical question regarding any of the products you have purchased from CATI, you need to contact the Customer Support department. This department is a "one-call" service center dedicated to documenting and resolving all issues you may run into using CATI related products.
CATI offers different levels of support services to address our customers’ needs. The main difference between the services is the depth to which a customer chooses to be supported. Some companies find that internal personnel are qualified to an advanced level and have time allocated to address the day-to-day issues. Most customers do not have this type of dedicated personnel and prefer to out-source this responsibility to CATI.
A key feature to the CATI website is Online Support. This secure area of the website allows CATI customers instant access to their account as well as being a live portal to the CATI Support database. Features of the support area of the website allow the user to open new calls, track call progress, register for training and view purchase history.
CATI offers the following options for customer support:
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