Support Overview

SolidWorks Subscription Services entitle you to live technical support from CATI. Support services include telephone assistance with product features, menu commands, installation issues, and troubleshooting. We also act as your advocate to product issues reported to Solidworks at the proper priority. In addition to the Standard Support offering, we offer CAT-PhD Level Support to those who need that next level partner.

Services	Standard Subscription	CAT-PhD Subscription
CATI On-Line Support Portal
EMail Support via Support@CATI.com
Phone Support 8:30am - 5pm
Subscription to CATI Tech Notes Newsletter
CATI Support and Update Training Webinars
WebEx Support Center® based support for any call
Extended Hours Phone Support 7am - 6pm
Training Discount - Save 15% off CATI training services
Live Chat based Support
Scheduled Open Lab Sessions
Environment Optimization Analysis and Recommendation Report
Rapid Prototyping Credit - Up to $200 value

For a complete description of the value-added benefits of the CAT-PhD Subscription, click here.

* Times are US Central Time; phone support is available on regular business days

Upgrades and enhancements. Get automatic upgrades to the most up-to-date versions of SolidWorks software including product releases and service packs. The SolidWorks development team is continually improving SolidWorks products and responds quickly to issues reported by customers. Over 90 percent of enhancements are initiated as requests by subscription customers. Automatic email notification keeps you current with important news as well as the latest software updates.

SolidWorks Customer Portal. Access comprehensive Subscription Service tools and resources from a single convenient location seven days a week, 24 hours per day. Customized accounts for individuals or teams means you will have the most relevant personalized information each time you log in. Best of all, it is accessible anywhere, anytime. Download the latest versions of SolidWorks software and
service pack updates. Search the Knowledge Base to find the solutions you need. Participate in discussion forums. View license information and assets as well as track your service requests and SPR’s.

CATI Customer Portal. You can access our custom support system anytime to initiate a new Support Question or check on the status and update an existing call. You also have access to view license information, CATI custom Support videos. You can also view the CATI training schedule and register for classes.

SolidWorks Knowledge Base. Search a comprehensive library of documents including Technical Articles, Help Topics, Tech Tips, Tech Alerts, Macros, and Best Practices, all written and reviewed by SolidWorks experts. In-depth articles give you insight into features, functionality, and solutions covering all product functionality. Be confident in knowing the answers you are looking for are at your fingertips day or night.

Enhancement request privileges. Provide input on the functionality required for your specific use of the product. Customer enhancement requests are a focal point for our Product Engineering Group in determining which functionality to include in future releases. As a SolidWorks subscriber, you can actively influence the future direction of SolidWorks software development.

3D Content Central®. Enjoy direct access to a comprehensive library of parts, assemblies, and features contributed by other SolidWorks users around the globe. Pan, rotate, and zoom in on a better view. Drag and drop models directly into your design projects and save yourself hours of design time.

One Minute Tech Tips . 1 Minute Tech Tips are available to answer some of your questions about designing in 3D. Learn how to create more accurate and reliable product designs, optimize those designs using simulation, avoid errors and manage your data more effectively, in addition to other great tips, each in just one minute.