Leveling with tech support and sharing information aids in the resolution of issues.
SOLIDWORKS customers that are on subscription will find a small change to the editor when installing service pack 3.0. Mainly the fact that it is gone! Ok, relax, it isn’t really gone, it has gotten a new face lift along with a name change. For service pack 3.0 the DWGEditor will be called the SOLIDWORKS 2D editor. The product will also be a separate download and install. For some users they will need to take a closer look at what […]
I as a tech hate, and I repeat hate telling a customer that they should uninstall and reinstall to try and solve a problem. To me that is just poor troubleshooting. I say that this is much like taking you car to a mechanic and him saying that I think that you have a bad head gasket. Well the fact is that I either do or don’t have a bad head gasket, but I refuse to tear it down and […]
Hello all, I have some opinions that I would like to throw out to the blog world. Hopefully I can get all of these to fall into one cohesive thought pattern, but if not bear with me I will do my best. I am going to call this series “It’s just time to…” I have worked with CATI for more than 8 years now and cover a variety of roles. From presales meetings and demonstrations, to phone in technical […]
SOLIDWORKS has just made public that they have uncovered an issue with SolidWorke X64 running Photoworks. I want to be clear which version of the software are effected. SOLIDWORKS 2009 SP5 x64 SOLIDWORKS 2010 sp1 x64 SOLIDWORKS 2010 SP2 x64 This problem exists when you enable the Photoworks add in and the active SOLIDWORKS session is already using more than 2gb of virtual memory. The result of the issue could include damage to the SOLIDWORKS installation, the operating […]
Hey I just wanted to throw a shout out to all of our users that may be attending SOLIDWORKS world. I will be out there presenting on Monday afternoon from 2:45 to 3:45 in room 207 a-b. This year I have taken on a new topic that I think many of the users that are attending world may have an interest in. I have taken much of the information that we use to aid out customers in their implementations […]
So the first round of the CATI live launch events are complete. Looking at some of the slides from the What's New presentation there is a open ended question. Does SOLIDWORKS 2010 "Just work better"? I told myself when I was presenting this slide that I would need to keep my eyes open for an example of it just working better. So here is the first one that I found. It has to do with the sections capability of 2009 […]