CATI offers an annual support service called Priority Help Desk (CAT-PhD). PhD support is an extended support offering that allows a customer to utilize Computer Aided Technology’s support in a much more extensive manner. A greater level of access to support as well as exclusive discounts for services and training are both part of this offering.
Only a phone call or email away, CAT-PhD relieves your team from becoming distracted with software application issues.
In addition to the Standard Support, CAT-PhD Support subscription offers these additional value-added benefits:
- Priority Support– Highest priority in list of open issues for CATI Customer Support Staff.
- Discounts on Training – PhD subscribers save 10% off CATI Training Services.*
- Live Chat based Support – Chat live with a CATI technician during support hours.
- Environment Optimaization Analysis and Recomendations Report– A CATI technician analyzes a sample set of workstations within the customers modeling environment in order to gather information that will allow the technician to build a report stating the status of the current modeling environment, recommendations for improving the effectiveness of the modeling environment, and an executive summary highlighting the most critical aspects of the report.**
- Rapid Prototyping Credit – Have CATI make you a Rapid Prototype part. For each seat of PhD Support, you will receive a $200 voucher toward the purchase of Rapid Prototyping Services.*
PhD Support offerings are only available to the named assigned user.
| Services | Standard Subscription | CAT-PhD Subscription |
|---|---|---|
| CATI On-Line Support Portal |  |
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| Phone Support | |
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| EMail Support via Support@CATI.com | |
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| CATI Support and Update Training Webinars | |
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| WebEx Support Center® based support for any call | |
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| Priority Support 7am – 7pm Central Time | |
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| Training Discount – Save 15% off CATI training services | |
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| Live Chat based Support | |
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| Scheduled Open Lab Sessions | |
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| Environment Optimization Analysis and Recommendation Report | |
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| Rapid Prototyping Credit – Up to $200 value | |
* Valid during subscription year and cannot be combined with other discounts or credits.
**Company-wide purchases only.