Creaform 3D Scanner Support

3D Scanner Support

If you have questions or if you experience issues with your Creaform 3D Scanning and Metrology devices and software, our experts are always a phone call or an email away.

When purchasing a Creaform 3D Scanner or Metrology device from CATI, you have the option to purchase a service contract along with any equipment.  3D Scanner service contracts include:

  • Technical Support – Phone and Email
  • Access to our Customer Portal
  • Preventative Maintenance and Repairs
  • Equipment Certification
  • Support for VXmodel and VXinspect

Although we don’t anticipate equipment issues, we do know they can happen. You can feel comfortable knowing that our team of experts are here to assist you with all of your support, service, and maintenance needs. Repairs, service, and equipment certification are performed by Creaform. CATI will be your point of contact to guide you through those process.

Computer Aided Technology (CATI) currently supports customers for Creaform’s complete line of 3D Scanners and Metrology devices including:


CATI Customer Portal

You can access our customer support system anytime to initiate a new Support Question or check on the status and update an existing call. You also have access to view license information, CATI custom Support videos. You can also view the CATI training schedule and register for classes.
Visit the CATI Customer Portal >>

3D Scanner Support

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