Support

The ability to support our customers is the cornerstone of our business. With 90+ engineers on staff available 12 hours per day, 5 days per week, our award-winning technical team can assist you with your software and hardware challenges in a timely manner.

At CATI, we currently support customers with SOLIDWORKS Software Solutions, Dassault Systèmes 3DEXPERIENCE Platform, Stratasys and Desktop Metal 3D Printers, Creaform 3D Scanners, DGShape by Roland CNC Mills, DriveWorks Design Automation Software, and CAMWorks.

Our industry experts support our customers along the way with:

Technical Support Via Phone and Email
3D Printer Maintenance and Repairs
3D Printer Part Replacement
Software & Hardware Planning
On-site Visits
Advanced Training Certifications
Advanced Technical Support Certifications
Customer Monthly Webinar Tips Sessions
Web Video Training Products
Industry & Product Technology Events

Additional Support Services

CATI Customer Portal

You can access our customer support system anytime to initiate a new Support Question or check on the status and update an existing call. You also have access to view license information, CATI custom Support videos, and view your account rep’s contact information.
Visit the CATI Customer Portal >>

SOLIDWORKS Subscription Service Benefits

SOLIDWORKS Subscription Services entitle you to live technical support from CATI. Support services include telephone assistance with product features, menu commands, installation issues, and troubleshooting. We also act as your advocate to product issues reported to SOLIDWORKS at the proper priority.

CAT-PhD Extended Support

CATI offers an annual support service called Priority Help Desk (CAT-PhD). CATI-PhD support is an extension of the standard support that provides you and your team with a greater level of access to Computer Aided Technology’s support engineers. Additionally, gain access to exclusive discounts for services and training.