Leveling with tech support and sharing information aids in the resolution of issues.
There are certain times that you just do not want all the information shown. Only certain people need to see certain things at certain times. For instance: You have a customer or vendor that has requested a footprint of a specific machine, assembly or what have you. They need this in a 3D environment to use in a layout or some other application. Your company has invested countless hours developing this product or products and there is proprietary information contained […]
Well Tuesday was the SWUGN Technical Summit in Naperville, IL outside of Chicago. It was a very good group with roughly 130 attendees, several good presentations, and a wedge salad that I liked quite a bit. To find out when there will be a SWUGN Technical Summit near you check out this sight. SWUGN Info As we usually do with an event like this, Josh Altergott and I took the chance to get a little Redneck. We presented “Redneck Workarounds […]
Go ahead, you can admit it. At first, you didn't like the new dimension palette (and maybe still don't). You know what I'm talking about. You click on a dimension and the dimension palette dialog box pops up and you end up clicking in it. The complaint we get the most is "It is just in the way". I didn't like it at first either, but it is a good feature that really reduces the amount of mouse travel. The […]
SOLIDWORKS has released service pack 3.0 for 2010 as of April 27th. Log into your customer portal or start your check for updates to download it. Todd Werginz CATI
I as a tech hate, and I repeat hate telling a customer that they should uninstall and reinstall to try and solve a problem. To me that is just poor troubleshooting. I say that this is much like taking you car to a mechanic and him saying that I think that you have a bad head gasket. Well the fact is that I either do or don’t have a bad head gasket, but I refuse to tear it down and […]
Next week marks the re-launch of the CATIpult learning sessions. What is a CATIpult? The format has changed, so here are the details. CATIpult learning sessions are unique educational opportunities designed for SOLIDWORKS users of various experience levels. CATI Technical Analysts have put together a series of hour long presentations in the form of convenient webcasts. The CATIpult webcasts are conducted via Webex and consist of live SOLIDWORKS hands-on training, Power Point presentations, and product demonstrations. Many of this year's topics were […]
As with any new release, sometimes good things go bad. Something that is new in SOLIDWORKS 2010 that has some people quite flustered, myself included, is the convert entities command. In previous releases, when you pre-selected a face and then selected the convert entities tool, the dialog box would automatically close after converting the entities. In 2010, the dialog box remains open. There was a subtle change to the functionality of most sketch tools with this 2010 release. If you […]
I had posted a blog article on customizing SW Toolbox a while back and shortly after doing so SOLIDWORKS went and changed the interface on me so after some digging here is V2.0 I recently had a customer who called into support and was looking for a way to add some custom features to Toolbox. In particular they were looking for: “On a number of Hex bolts that I use, I need to have 3 different styles of same […]
It’s just time is a fresh look on some of the issues and questions that come up from the perspective of a support technician.