BUFFALO GROVE, IL, November 9, 2004 – Computer Aided Technology, Inc. (CATI) has announced that they have updated and expanded their website with improvements such as Online Support and Training Registration. CATI customers will be able register for SOLIDWORKS, SOLIDWORKS Simulation and SMARTEAM Training courses as well as log support calls online and check customer history.
A key improvement to the CATI website is the Online Support feature. This secure area of the website allows CATI customers instant access to their account as well as being a live portal to the CATI Support database. Features of the support area of the website allow the user to open new calls, track call progress, register for training and view purchase history. In a recent survey of customers using the site, CATI’s new Online Support received high marks for its user interface, accessibility and availability. Because of the convenience and usability of the support section of the website, CATI predicts that the majority of customers will use it as their primary support interface to CATI.
The public portion of CATI website has also undergone a complete re-design. The website contains a vast amount of information for both SOLIDWORKS Users and others who are interested in engineering and manufacturing technologies. The CATI website is a convenient and easy way for anyone interested in engineering technology to get information on SOLIDWORKS and SOLIDWORKS Solution Partners. Visitors can also register for any of CATI’s technology events including SOLIDWORKS 3D Skills Sessions for prospective customers and SOLIDWORKS CATIpult Sessions for SOLIDWORKS Users as well as for SOLIDWORKS, SOLIDWORKS Simulation or SMARTEAM training classes. In addition, visitors can subscribe to the CATI Technical Newsletter via the website. The newsletter contains industry news, technical tips, business-focused management content, product updates, user group information, special events and promotions.
“We are extremely proud of our new website,” comments Richard Werneth, President, CATI. “Our customers look to CATI as a leader. An online support portal is not revolutionary but is very unique within our market. Our goal was to anticipate the needs of our clients with this solution and offer an alternative option for access to a talented team of applications engineers. In addition, minimizing the effort required for administrative tasks, such as looking up full software history with license information, saves our customers time and money. The website is also an excellent tool for anyone who is researching new technologies.”
Visit the CATI website at http://www.cati.com.
Computer Aided Technology, Inc. (CATI), headquartered in Buffalo Grove, IL, provides the Midwest with five full-service facilities, supporting Illinois, Indiana, Iowa, Michigan and Wisconsin. CATI creates competitive advantage for manufacturing clients by leveraging an industry-experienced team and leading technology solutions. CATI is the Nation’s original SOLIDWORKS Reseller and the Top Reseller of SOLIDWORKS in the Midwest. CATI is dedicated to providing comprehensive solutions to engineering, manufacturing, and educational sectors and offers a full suite of SOLIDWORKS Solution Partner technologies including CAD, CAE, CAID, CAM, ECAD, and PDM solutions. For the latest news from CATI, visit the company’s website at www.cati.com or contact a representative at 888-308-2284.