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Whether you are a designer, engineering manager, or business manager, you can benefit from Support Services from CATI . As a designer, you are entitled to automatic upgrades to the most up-to-date versions of your software. As a business manager, you have access to the latest technology, information, and support to protect your investment and ensure continuous productivity improvements.

SOLIDWORKS Subscription Services entitle you to live technical support from CATI. Support services include telephone assistance with product features, menu commands, installation issues, and troubleshooting. We also act as your advocate to product issues reported to SOLIDWORKS at the proper priority. In addition to the Standard Support offering, we offer CAT-PhD Level Support to those who need that next level partner.

Support Access

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Support@cati.com
888-285-2284

Standard Support Hours 

7:00am - 7:00pm Central Time

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CAT-PHD Extended Support

CATI offers an annual support service called Priority Help Desk (CAT-PhD). PhD support is an extended support offering that allows a customer to utilize Computer Aided Technology’s support in a much more extensive manner.  A greater level of access to support as well as exclusive discounts for services and training are both part of this offering.

Upgrades and enhancements

Get automatic upgrades to the most up-to-date versions of SOLIDWORKS software including product releases and service packs. The SOLIDWORKS development team is continually improving SOLIDWORKS products and responds quickly to issues reported by customers. As a SOLIDWORKS subscriber, you can actively influence the future direction of SOLIDWORKS software development. Customer enhancement requests are a focal point for the SOLIDWORKS Product Engineering Group in determining which functionality to include in future releases.Over 90 percent of enhancements are initiated as requests by subscription customers. Automatic email notification keeps you current with important news as well as the latest software updates.

SOLIDWORKS Customer Portal

Access comprehensive Subscription Service tools and resources from a single convenient location seven days a week, 24 hours per day. Customized accounts for individuals or teams means you will have the most relevant personalized information each time you log in. Best of all, it is accessible anywhere, anytime. Download the latest versions of SOLIDWORKS software and service pack updates. Search the Knowledge Base to find the solutions you need. Participate in discussion forums. View license information and assets as well as track your service requests and SPR’s.

 

CATI Customer Portal

You can access our custom support system anytime to initiate a new Support Question or check on the status and update an existing call. You also have access to view license information, CATI custom Support videos. You can also view the CATI training schedule and register for classes.

SOLIDWORKS Knowledge Base

Search a comprehensive library of documents including Technical Articles, Help Topics, Tech Tips, Tech Alerts, Macros, and Best Practices, all written and reviewed by SOLIDWORKS experts. In-depth articles give you insight into features, functionality, and solutions covering all product functionality. Be confident in knowing the answers you are looking for are at your fingertips day or night.

 

 

3D Content Central®

Enjoy direct access to a comprehensive library of parts, assemblies, and features contributed by other SOLIDWORKS users around the globe. Pan, rotate, and zoom in on a better view. Drag and drop models directly into your design projects and save yourself hours of design time.

 

Enhancement request privileges

Provide input on the functionality required for your specific use of the product. Customer enhancement requests are a focal point for our Product Engineering Group in determining which functionality to include in future releases. As a SOLIDWORKS subscriber, you can actively influence the future direction of SOLIDWORKS software development.

 

 

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