Additional Support Services
You can access our customer support system anytime to initiate a new Support Question or check on the status and update an existing call. You also have access to view license information, CATI custom Support videos, and view your account rep’s contact information.
Visit the CATI Customer Portal >>
SOLIDWORKS Subscription Services entitle you to live technical support from CATI. Support services include telephone assistance with product features, menu commands, installation issues, and troubleshooting. We also act as your advocate to product issues reported to SOLIDWORKS at the proper priority.
CATI offers an annual support service called Priority Help Desk (CAT-PhD). CATI-PhD support is an extension of the standard support that provides you and your team with a greater level of access to Computer Aided Technology’s support engineers. Additionally, gain access to exclusive discounts for services and training.