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CATI offers an annual support service called Priority Help Desk (CAT-PhD). PhD support is an extended support offering that allows a customer to utilize Computer Aided Technology’s support in a much more extensive manner.  A greater level of access to support as well as exclusive discounts for services and training are both part of this offering.

Only a phone call or email away, CAT-PhD relieves your team from becoming distracted with software application issues.

In addition to the Standard Support, CAT-PhD Support subscription offers these additional value-added benefits: 

  • Priority Support- Highest priority in list of open issues for CATI Customer Support Staff.
  • Discounts on Training - PhD subscribers save 10% off CATI Training Services.*
  • Live Chat based Support - Chat live with a CATI technician during support hours.
  • Environment Optimaization Analysis and Recomendations Report- A CATI technician analyzes a sample set of workstations within the customers modeling environment in order to gather information that will allow the technician to build a report stating the status of the current modeling environment, recommendations for improving the effectiveness of the modeling environment, and an executive summary highlighting the most critical aspects of the report.**
  • Rapid Prototyping Credit - Have CATI make you a Rapid Prototype part. For each seat of PhD Support, you will receive a $200 voucher toward the purchase of Rapid Prototyping Services.* 

PhD Support offerings are only available to the named assigned user.

ServicesStandard SubscriptionCAT-PhD Subscription 

CATI On-Line Support Portal

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Phone Support

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EMail Support via Support@CATI.com

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CATI Support and Update Training Webinars

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WebEx Support Center® based support for any call

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Priority Support 7am - 7pm Central Time

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Training Discount - Save 15% off CATI training services

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Live Chat based Support

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Scheduled Open Lab Sessions

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Environment Optimization Analysis and Recommendation Report

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Rapid Prototyping Credit - Up to $200 value

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* Valid during subscription year and cannot be combined with other discounts or credits.
**Company-wide purchases only.

LIVE HELP Chat With A Technical Advisor