CAT-PhD (Priority Helpdesk)

CATI offers an annual support service called Priority Help Desk (CAT-PhD). PhD support is an extended support offering that allows a customer to utilize Computer Aided Technology’s support in a much more extensive manner.  A greater level of access to support as well as exclusive discounts for services and training are both part of this offering.

Only a phone call or email away, CAT-PhD relieves your team from becoming distracted with software application issues.

In addition to the Standard Support, CAT-PhD Support subscription offers these additional value-added benefits:

  • Priority Support– Highest priority in list of open issues for CATI Customer Support Staff.
  • Discounts on Training – PhD subscribers save 10% off CATI Training Services.*
  • Live Chat based Support – Chat live with a CATI technician during support hours.
  • Environment Optimaization Analysis and Recomendations Report– A CATI technician analyzes a sample set of workstations within the customers modeling environment in order to gather information that will allow the technician to build a report stating the status of the current modeling environment, recommendations for improving the effectiveness of the modeling environment, and an executive summary highlighting the most critical aspects of the report.**
  • Rapid Prototyping Credit – Have CATI make you a Rapid Prototype part. For each seat of PhD Support, you will receive a $200 voucher toward the purchase of Rapid Prototyping Services.*

PhD Support offerings are only available to the named assigned user.

Services Standard Subscription CAT-PhD Subscription
CATI On-Line Support Portal check-mark-2.png check-mark-2.png
Phone Support check-mark-2.png check-mark-2.png
EMail Support via Support@CATI.com check-mark-2.png check-mark-2.png
CATI Support and Update Training Webinars check-mark-2.png check-mark-2.png
WebEx Support Center® based support for any call check-mark-2.png check-mark-2.png
Priority Support 7am – 7pm Central Time check-mark-2.png
Training Discount – Save 15% off CATI training services check-mark-2.png
Live Chat based Support check-mark-2.png
Scheduled Open Lab Sessions check-mark-2.png
Environment Optimization Analysis and Recommendation Report check-mark-2.png
Rapid Prototyping Credit – Up to $200 value check-mark-2.png

* Valid during subscription year and cannot be combined with other discounts or credits.
**Company-wide purchases only.