Software Support

Whether you are a designer, engineer, manger, or business manager, you can benefit from Software Support Services from CATI . As a designer, you are entitled to automatic upgrades to the most up-to-date versions of your software. As a business manager, you have access to the latest technology, information, and support to protect your investment and ensure continuous productivity improvements.

Computer Aided Technology (CATI), currently supports customers with SOLIDWORKS Software Solutions, Dassault Systèmes 3DEXPERIENCE Platform, Creaform 3D Scanning Software, DriveWorks Design Automation Software, and CAMWorks.

Our industry experts support our customers along the way with:

• Technical Support Via Phone and Email
• Software & Hardware Planning
• On-site Visits
• Advanced Training Certifications
• Advanced Technical Support Certifications
• Customer Monthly Webinar Tips Sessions
• Web Video Training Products
• Industry & Product Technology Events

SOLIDWORKS Subscription Service Benefits

SOLIDWORKS Subscription Services entitle you to live technical support from CATI. Support services include telephone assistance with product features, menu commands, installation issues, and troubleshooting. We also act as your advocate to product issues reported to SOLIDWORKS at the proper priority.

In addition to the Standard Support offering, we offer CAT-PhD Level Support to those who need that next level partner.

CAT-PHD Extended Support

CATI offers an annual support service called Priority Help Desk (CAT-PhD). PhD support is an extended support offering that allows a customer to utilize Computer Aided Technology’s support in a much more extensive manner.  A greater level of access to support as well as exclusive discounts for services and training are both part of this offering.

CATI Customer Portal

You can access our customer support system anytime to initiate a new Support Question or check on the status and update an existing call. You also have access to view license information, CATI custom Support videos. You can also view the CATI training schedule and register for classes.
Visit the CATI Customer Portal >>