While keeping your products under annual subscription is the most efficient and cost-effective way to contact the CATI Customer Support Team, we also offer support on a per-incident basis to provide you with timely answers to help you keep your business running smoothly.
|Pay-Per-Incident Support||Minimum Charge|
(Up to 1 hour)
|SOLIDWORKS 2018-2019 *||$99.95||$99.95/Hour in 1 hour increments||Monday through Friday, 8:00 AM to 5:00 PM, US Central Time|
We will do our best to resolve your issue or provide a work-around, but we can not guarantee a resolution. We do not refund for issues worked on but not resolved.
* If an older version is in use, we may not have it installed on our support equipment. We may need to connect to your equipment via WebEx to perform the support.
Pay per incident support is limited to:
- How to Questions
- Installation Issues
- CATI can not provided any software updates. The question and solution will be bound to the versions you have under subscription.
- Licence codes are limited to those available to us from SolidWorks. CATI must have been your VAR of record when you purchased or when last were under subscription. We are not responsible if they codes you need are not available.