Computer Aided Technology, Inc. Pay Per Incident Support Terms and Conditions

By accepting service from Computer Aided Technology, Inc. you are acknowledging that you have read and understand these terms and conditions and agree to all these terms below. YOU AGREE TO THESE TERMS AND ALL APPLICABLE SERVICE AND DIAGNOTIC FEES.

You have requested service from Computer Aided Technology, Inc., hereafter referred to as “CATI”. CATI will provide assistance for SOLIDWORKS or other supported product for a fee of $99.95 for up to one hour of our support technician’s time. If the required support goes beyond 1 hour, you will pay an additional $99.95 to continue work on the issue. Your payment is for the support technician’s time, not for the outcome of the service.

CATI will attempt to understand your issue and attempt to provide:
• Instruction in how to accomplish your goal
• Provide a alternate solution, or work around

Sometimes it is not possible to resolve all issues. In these situations we may be unable to complete the necessary services or resolve the problem. In these cases CATI is not liable for incomplete answers and applicable services and diagnostic fees will not be refunded by CATI.

Payment is made online before services begin. If the work required for an incident goes beyond 1 hour of the technician’s time, an additional 1 hour payment will be required to continue work. All payments are made in advance in 1 hour increments.

CATI is not liable for and you agree to hold CATI harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software or data residing or recorded in your computer, whether incurred during the course of CATI’s services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize CATI to transfer the information and accept such terms on your behalf in performing the service.

CATI warrants that service will be performed in a professional and timely manner. All services are warranted for a period of 30 days at the discretion of CATI.

THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED FOR YOU BY CATI. CATI SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING,WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF CATI CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.

Limitation of Liability. IF ANY DAMAGE SHOULD OCCUR WHILE CATI IS PERFORMING SERVICE, CATI HAS NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. CATI’S ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO CATI’S ERROR OR NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY CATI FOR SUCH SERVICE. CATI HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. CATI EXPRESSLY HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST CATI IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID CATI FOR THE SERVICE.

Data Protection. You agree and understand that it is your (the customer’s) responsibility to maintain copies of ALL data on your computer, and to obtain such copies prior to authorizing CATI to commence its services for you.

This agreement shall be construed under the laws of the State of Illinois. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law.

Any and all binding arbitration proceedings shall be undertaken as “fast track” proceedings and shall only be commenced in Cook County, Illinois. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of Illinois. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.

By paying for this service, or consenting to the commencement of service, you (customer) agree that you have made a backup copy of all data on your computer and that this is your responsibility. CATI staff, partners or affiliates are not responsible for lost, missing, unrecoverable or damaged data.

You (customer) agree that you are of legal age and agree and accept service from CATI. By paying for service or consenting to the commencement of service you (customer) accept service from CATI and acknowledging that you (customer) have read and understand these terms and conditions and agree to all these terms.