Obtaining a .CFG file from a Stratasys FDM Printer

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When contacting your local reseller for issues with your Stratasys FDM printer we recommend sending the .CFG file.  The .CFG file is a log file that contains all the machines information. It is very detailed and can greatly assist with troubleshooting machines. The files contain information about temperatures, calibrations, printing material and error codes.  These files can be obtained through either Catalyst or Insight (control center) print software.  In both programs, it’s located under the services tab then “export configuration” […]

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How to submit a SOLIDWORKS Enhancement Request

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About a week and half ago I posted a article on how to remove the locks from the SOLIDWORKS Customer Portal (http://blog.cati.com/2011/03/how-to-remove-the-locks-in-the-solidworks-customer-portal.html) so I thought it would be good to follow it up with how to submit a SOLIDWORKS Enhancement Request.  So to put in an Enhancement Request you will need to do the following: Log in to the SOLIDWORKS Customer Portal (https://login.solidworks.com/nidp/idff/sso?id=cpenglish&sid=2&option=credential&sid=2) Select the Enhancement Request link.  Search to see if there has been a similar request before.  If […]

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How to Remove the Locks in the SOLIDWORKS Customer Portal

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So in looking back through our call log one of the calls that I see time and time again is a customer who is new to SOLIDWORKS or new to a company that when they create a new account to the SOLIDWORKS Customer Portal they see locks on a majority of the links in the portal.  When you create a new account to the SOLIDWORKS Customer Portal (https://login.solidworks.com/nidp/idff/sso?id=cpenglish&sid=2&option=credential&sid=2) you have two options, to create an account as a Guest or […]

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Can you install 2 versions of SOLIDWORKS on the same computer?

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A common question we get on the support line is “Can I install 2 versions of SOLIDWORKS on the same computer?” The simple answer is Yes, it can be done but there are several things to think about when you do your 2nd install and configuration of SolidWorks. #1. What version(s) of SOLIDWORKS are you wanting to install and what version of Windows and Microsoft Office are you running. You can view the System Requirements on the SOLIDWORKS Website for […]

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