Retrieve Your Objet Service Data / Log file

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Stratasys Objet desktop printers have a Log file that contains a time sequenced history of events of the printer activities. It contains error codes, calibrations, positions and generally a snapshot of what the Printer is doing at the time. It is an invaluable troubleshooting tool and often requested by Stratasys for analysis when diagnosing printer issues. The following are step-by-step instructions on how to obtain the log file so that it can be sent in for analysis. To obtain the […]

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Obtaining a .CFG file from a Stratasys FDM Printer

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When contacting your local reseller for issues with your Stratasys FDM printer we recommend sending the .CFG file.  The .CFG file is a log file that contains all the machines information. It is very detailed and can greatly assist with troubleshooting machines. The files contain information about temperatures, calibrations, printing material and error codes.  These files can be obtained through either Catalyst or Insight (control center) print software.  In both programs, it’s located under the services tab then “export configuration” […]

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